AWS Connect - Ashburn Consulting

AWS Connect

AWS Connect

AWS Connect Consulting Services

Elevate Your Customer Experience with AWS Connect

Delivering exceptional customer service is more crucial than ever. AWS Connect is a powerful cloud-based contact center service that allows businesses to provide seamless, personalized experiences to their customers. At Ashburn Consulting, we partner with Amazon Web Services (AWS) to help our clients modernize their contact centers with Amazon Connect, a cloud-based contact center that provides self-service configurations to improve customer service at lower costs in a pay-as-you-use model.

Our structured approach and framework guarantee that our clients benefit from comprehensive Amazon Connect Cloud solutions. We handle everything from greenfield implementations and integrations to consulting, testing, and validation. As specialists in migrating on-premises contact center setups to Amazon Connect Cloud, we take full responsibility for the cloud platform and its services.

Enhance customer engagement with Amazon Connect’s comprehensive end-to-end services. We provide seamless implementation, tailored customizations, smooth integration, and ongoing support for your cloud contact center.

  • Resiliency & DevOps
    • CI/CD & Change Management Promotion Process
    • Journey Attributes
  • Optimizing the Customer Experience
    • Generative AI/ML Bot(s) & Facilitate Requests from Bot(s)
    • Augmenting CX with SMS Extended Interactions
    • Automated Negative Experience Outreach
  • Customer Insights
    • Call Transcription & Language Translation
    • Caller Insights, Analytics, Keyword Detection, & Sentiment Analysis

 

Resiliency & DevOps

  • While AWS services offer base-level functionality natively, the extensible and programmatic tenets of cloud offerings require the solution to be implemented in such a way that can scale and enable functional failover in the event of an interruption of service.

 

Optimizing the Customer Experience

  • Creating a robust automated experience is more than just mapping a question to an answer. With AI/ML, you can augment the native technology to elevate the constituent experience, leading to better answers and a comprehensive end-to-end experience.

 

Client Insights

  • By building automation on AWS, there are adjacent services that can enable a deeper level of insight into the customer experience.

 

Our AWS Connect Services

1. Consultation & Strategy Development

  • Assessment of Needs: We analyze your current customer service operations and identify opportunities for improvement.
  • Custom Strategy Creation: Tailored strategies to align AWS Connect capabilities with your business goals.

 

2. Implementation & Integration

  • Seamless Setup: Our experts ensure a smooth implementation of AWS Connect into your existing systems.
  • Integration with CRM and Other Tools: We connect AWS Connect with your CRM and other essential tools for a unified customer view.

 

3. Customization & Optimization

  • Personalized Workflows: Design workflows that cater to your specific customer needs.
  • Continuous Improvement: Ongoing support to optimize performance and adapt to changing business environments.

 

4. Training & Support

  • Comprehensive Training: Equip your team with the knowledge to effectively use AWS Connect.
  • 24/7 Support: Our dedicated support team is available to assist you at any time.

 

Benefits of AWS Connect

  • Scalability: Easily scale your contact center to meet fluctuating demand.
  • Cost Efficiency: Pay only for what you use with a flexible pricing model.
  • Enhanced Customer Insights: Utilize advanced analytics to gain deeper insights into customer behavior and preferences.
  • AI Integration: Leverage AI-driven features like chatbots and predictive routing for enhanced service delivery.

 

Get Started Today!

Ready to transform your customer experience with AWS Connect? Contact us today for a free consultation and discover how we can help your business thrive in the digital age.

Migrate and Scale

Migrate & Scale

We provide comprehensive setup and configuration services for Amazon Connect as a standalone Contact Center as a Service (CCaaS), ensuring it’s aligned to meet unique business requirements. Leverage the scalability and flexibility of Amazon Connect to handle various communication channels, allowing business to adapt and grow seamlessly.

Integrate and Automate

Integrate and Automate

Our team assists in customizing Amazon Connect to specific needs, ensuring a personalized customer experience that aligns with the brand. Streamlining and automating your contact center operations boosts efficiency, minimizes errors, and elevates customer service. We automate repetitive tasks and leverage advanced AI technologies to optimize operations. By incorporating intelligent automation, we help you refine workflows, reduce response times, and drive greater productivity.